Refund policy

Refund and Returns Policy

Refund and Returns Policy

Effective Date: July 30, 2026

At cpownkzc.shop, customer satisfaction is our priority. We want every customer to have a positive shopping experience. If you are not fully satisfied with your purchase, we are happy to assist you according to this policy.

Returns

Customers may request a return within 30 days after receiving their order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The product must include original packaging, tags, and accessories (if applicable).
  • Proof of purchase must be provided.

To begin a return request, please contact us:

Email: info@cpownkzc.shop

Please contact our customer service team before sending any items back. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the product received is damaged, defective, or incorrect due to our error.

We recommend using a shipping service with tracking information. We are not responsible for returned packages that are lost or damaged during transit.

Refunds

After receiving and inspecting your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method. Please allow additional processing time depending on your bank or payment provider.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photos of the product if applicable

We will review your request and provide an appropriate solution.

Non-Returnable Items

Some items may not be eligible for return, including:

  • Clearance items
  • Final sale products
  • Gift cards
  • Personalized products
  • Items damaged due to misuse

For any return questions, please contact:

info@cpownkzc.shop